Delivery Information

Last Updated: June 2026

At Intex Shop, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping methods, delivery times, processing procedures, and shipping policies.

Shipping Destinations

We currently ship to customers worldwide, except for:

• Certain regions within Asia

• Remote or inaccessible locations

• Areas where shipping services are restricted or unavailable

If we are unable to deliver to your location, our customer support team will contact you as soon as possible.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Please note that processing times may be extended during:

• Peak shopping seasons

• Public holidays

• Inventory verification procedures

• Unexpected operational delays

Orders are not shipped on weekends or public holidays.

Shipping Methods

Standard Shipping

Carriers: DHL or FedEx

• Delivery Time: 10–15 business days after shipment

• Shipping Cost: $12.95

Standard Shipping includes tracking information whenever available.

Free Shipping

Carrier: EMS

• Delivery Time: 15–25 business days after shipment

• Shipping Cost: Free

Free Shipping is available for orders with a subtotal of $50 or more.

Orders under $50 do not qualify for free shipping and will be charged the applicable shipping fee.

Estimated Delivery Time

The total delivery period consists of:

Processing Time

• 1–2 business days

Transit Time

• DHL/FedEx: 10–15 business days

• EMS: 15–25 business days

Actual delivery times may vary depending on:

• Destination country

• Customs clearance procedures

• Local courier operations

• Weather conditions

• Public holidays

• Other circumstances beyond our control

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates may take several days to appear after shipment has been processed by the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Customers are responsible for any applicable customs charges, taxes, or import fees required by their country.

Intex Shop has no control over these charges and cannot estimate their amount.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Customs inspections

• Carrier disruptions

• Severe weather conditions

• High shipping volume periods

• Incorrect shipping information provided by the customer

Intex Shop is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

If an incorrect address is provided and the package is returned, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Payment Methods

We currently accept the following payment methods:

• Visa

• MasterCard

• JCB

• PayPal

Orders will be processed only after successful payment authorization.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Intex Shop
2519 W 5th St, Los Angeles, CA 90057, USA

Customer Support Email:
support@intex-shop.com

Our customer service team will be happy to assist you with any shipping-related inquiries.